{"id":655,"date":"2026-01-28T09:15:18","date_gmt":"2026-01-28T09:15:18","guid":{"rendered":"https:\/\/ilsiftransmart.com\/?page_id=655"},"modified":"2026-01-28T09:15:18","modified_gmt":"2026-01-28T09:15:18","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/ilsiftransmart.com\/vi\/dispute-resolution\/","title":{"rendered":"Gi\u1ea3i quy\u1ebft tranh ch\u1ea5p"},"content":{"rendered":"\n<style>\n    \/* CSS \u0111\u1ed3ng b\u1ed9 - \u0110\u00e3 ch\u1ec9nh text-align left *\/\n    .ilsi-policy-container {\n        font-family: 'Inter', 'Inter';\n        max-width: 800px;\n        margin: 0 auto;\n        background: #fff;\n        padding: 20px;\n        border-radius: 8px;\n    }\n\n    .ilsi-policy-title {\n        text-align: center; \/* Ti\u00eau \u0111\u1ec1 l\u1edbn gi\u1eef gi\u1eefa *\/\n        color: #003366; \n        font-size: 2rem;\n        margin-bottom: 10px;\n        font-weight: 800;\n        text-transform: uppercase;\n        border-bottom: 3px solid #FFCC00; \n        display: inline-block;\n        padding-bottom: 10px;\n    }\n\n    .policy-item {\n        margin-bottom: 15px;\n        border: 1px solid #e0e0e0;\n        border-radius: 8px;\n        overflow: hidden;\n        box-shadow: 0 2px 5px rgba(0,0,0,0.05);\n    }\n\n    .policy-summary {\n        background: #f8f9fa;\n        padding: 15px 20px;\n        cursor: pointer;\n        font-weight: 700;\n        color: #333;\n        position: relative;\n        list-style: none;\n        transition: 0.3s;\n        display: flex;\n        justify-content: space-between;\n        align-items: center;\n        text-align: left; \/* Canh tr\u00e1i ti\u00eau \u0111\u1ec1 con *\/\n    }\n\n    .policy-summary:hover {\n        background: #eef4fb;\n        color: #003366;\n    }\n\n    .policy-summary::-webkit-details-marker { display: none; }\n\n    .policy-summary::after {\n        content: '+';\n        font-size: 1.5rem;\n        color: #FFCC00;\n        font-weight: bold;\n    }\n\n    details[open] .policy-summary::after {\n        content: '-';\n        color: #003366;\n    }\n\n    details[open] .policy-summary {\n        background: #003366;\n        color: #fff;\n    }\n\n    .policy-content {\n        padding: 20px;\n        background: #fff;\n        line-height: 1.6;\n        color: #555;\n        border-top: 1px solid #eee;\n        animation: slideDown 0.3s ease-out;\n        text-align: left !important; \/* Canh tr\u00e1i n\u1ed9i dung *\/\n    }\n\n    .policy-content ul { margin-left: 20px; margin-top: 10px; }\n    .policy-content li { margin-bottom: 8px; }\n\n    @keyframes slideDown {\n        from { opacity: 0; transform: translateY(-10px); }\n        to { opacity: 1; transform: translateY(0); }\n    }\n<\/style>\n\n<div class=\"ilsi-policy-container\">\n    <div style=\"text-align: center;\">\n        <h2 class=\"ilsi-policy-title\">Dispute Resolution Policy<\/h2>\n        <p style=\"color: #666; margin-bottom: 30px; font-style: italic;\">Fairness &#8211; Transparency &#8211; Trust<\/p>\n    <\/div>\n\n    <details class=\"policy-item\" open>\n        <summary class=\"policy-summary\">1. Role of ILSI<\/summary>\n        <div class=\"policy-content\">\n            <p>As both the platform operator and logistics service provider, ILSI acts as:<\/p>\n            <ul>\n                <li><strong>Intermediary Mediator:<\/strong> Receiving and handling complaints between Buyers and Suppliers.<\/li>\n                <li><strong>Direct Liability:<\/strong> Fully responsible for incidents related to transportation and cargo loss occurring during ILSI&#8217;s operational processes.<\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n    <details class=\"policy-item\">\n        <summary class=\"policy-summary\">2. Claim Period<\/summary>\n        <div class=\"policy-content\">\n            <p>Customers must submit claim requests via the system within:<\/p>\n            <ul>\n                <li><strong>03 working days<\/strong> from receipt for <strong>external defects<\/strong> (breakage, shortage, wet packaging).<\/li>\n                <li><strong>30 days<\/strong> from receipt for <strong>product quality defects<\/strong> (internal damage, mismatch with samples).<\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n    <details class=\"policy-item\">\n        <summary class=\"policy-summary\">3. Resolution Process<\/summary>\n        <div class=\"policy-content\">\n            <ul>\n                <li><strong>Step 1 &#8211; Reception:<\/strong> The system records the claim along with evidence (photos\/videos of the scene, delivery record\/POD with the driver&#8217;s signature).<\/li>\n                <li><strong>Step 2 &#8211; Investigation:<\/strong> ILSI cross-checks warehouse camera footage and weight data, and works with the Supplier within <strong>3-5 working days<\/strong>.<\/li>\n                <li><strong>Step 3 &#8211; Determination &#038; Compensation:<\/strong>\n                    <ul style=\"list-style-type: circle; margin-top: 5px;\">\n                        <li><strong>Shipping Fault:<\/strong> ILSI compensates based on the declared value or cargo insurance.<\/li>\n                        <li><strong>Supplier Fault:<\/strong> ILSI assists the buyer in negotiating for <strong>Returns<\/strong> or <strong>Refunds<\/strong>. The payment will be held (<strong>Escrow<\/strong>) and not transferred to the Supplier until the dispute is fully resolved.<\/li>\n                    <\/ul>\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n    <details class=\"policy-item\">\n        <summary class=\"policy-summary\">4. Legal Jurisdiction<\/summary>\n        <div class=\"policy-content\">\n            <p>In case negotiation fails, the dispute will be settled at the <strong>Vietnam International Arbitration Centre (VIAC)<\/strong> in accordance with Vietnamese law (or according to the signed foreign trade contract terms).<\/p>\n        <\/div>\n    <\/details>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dispute Resolution Policy Fairness &#8211; Transparency &#8211; Trust 1. Role of ILSI As both the platform operator and logistics service provider, ILSI acts as: Intermediary Mediator: Receiving and handling complaints between Buyers and Suppliers. Direct Liability: Fully responsible for incidents related to transportation and cargo loss occurring during ILSI&#8217;s operational processes. 2. Claim Period Customers must submit claim requests via the system within: 03 working days from receipt for external defects (breakage, shortage, wet packaging). 30 days from receipt for product quality defects (internal damage, mismatch with samples). 3. Resolution Process Step 1 &#8211; Reception: The system records the claim along with evidence (photos\/videos of the scene, delivery record\/POD with the driver&#8217;s signature). Step 2 &#8211; Investigation: ILSI cross-checks warehouse camera footage and weight data, and works with the Supplier within 3-5 working days. Step 3 &#8211; Determination &#038; Compensation: Shipping Fault: ILSI compensates based on the declared value or cargo insurance. Supplier Fault: ILSI assists the buyer in negotiating for Returns or Refunds. The payment will be held (Escrow) and not transferred to the Supplier until the dispute is fully resolved. 4. Legal Jurisdiction In case negotiation fails, the dispute will be settled at the Vietnam International Arbitration Centre (VIAC) in accordance with Vietnamese law (or according to the signed foreign trade contract terms).<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-655","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/comments?post=655"}],"version-history":[{"count":1,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/655\/revisions"}],"predecessor-version":[{"id":657,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/655\/revisions\/657"}],"wp:attachment":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/media?parent=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}