{"id":132,"date":"2026-01-28T08:21:13","date_gmt":"2026-01-28T08:21:13","guid":{"rendered":"http:\/\/ilsiftransmart.com\/?page_id=132"},"modified":"2026-01-28T08:21:13","modified_gmt":"2026-01-28T08:21:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ilsiftransmart.com\/vi\/refund_returns\/","title":{"rendered":"Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n v\u00e0 tr\u1ea3 h\u00e0ng"},"content":{"rendered":"\n<p>.<\/p>\n\n\n\n<style>\n    \/* D\u00f9ng chung style v\u1edbi c\u00e1c ph\u1ea7n tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 *\/\n    .ilsi-policy-container {\n        font-family: 'Inter';'Inter';\n        max-width: 800px;\n        margin: 0 auto;\n        background: #fff;\n        padding: 20px;\n        border-radius: 8px;\n    }\n\n    .ilsi-policy-title {\n        text-align: center;\n        color: #003366; \/* Navy Blue *\/\n        font-size: 2rem;\n        margin-bottom: 10px;\n        font-weight: 800;\n        text-transform: uppercase;\n        border-bottom: 3px solid #FFCC00; \/* Gold Line *\/\n        display: inline-block;\n        padding-bottom: 10px;\n    }\n\n    .policy-subtitle {\n        text-align: center;\n        color: #666;\n        margin-bottom: 30px;\n        font-style: italic;\n    }\n\n    .policy-item {\n        margin-bottom: 15px;\n        border: 1px solid #e0e0e0;\n        border-radius: 8px;\n        overflow: hidden;\n        box-shadow: 0 2px 5px rgba(0,0,0,0.05);\n    }\n\n    .policy-summary {\n        background: #f8f9fa;\n        padding: 15px 20px;\n        cursor: pointer;\n        font-weight: 700;\n        color: #333;\n        position: relative;\n        list-style: none;\n        transition: 0.3s;\n        display: flex;\n        justify-content: space-between;\n        align-items: center;\n    }\n\n    .policy-summary:hover {\n        background: #eef4fb;\n        color: #003366;\n    }\n\n    .policy-summary::-webkit-details-marker { display: none; }\n\n    .policy-summary::after {\n        content: '+';\n        font-size: 1.5rem;\n        color: #FFCC00;\n        font-weight: bold;\n    }\n\n    details[open] .policy-summary::after {\n        content: '-';\n        color: #003366;\n    }\n\n    details[open] .policy-summary {\n        background: #003366;\n        color: #fff;\n    }\n\n    .policy-content {\n        padding: 20px;\n        background: #fff;\n        line-height: 1.6;\n        color: #555;\n        border-top: 1px solid #eee;\n        animation: slideDown 0.3s ease-out;\n    }\n\n    .policy-content ul { margin-left: 20px; margin-top: 10px; }\n    .policy-content li { margin-bottom: 8px; }\n\n    @keyframes slideDown {\n        from { opacity: 0; transform: translateY(-10px); }\n        to { opacity: 1; transform: translateY(0); }\n    }\n<\/style>\n\n<div class=\"ilsi-policy-container\">\n    <div style=\"text-align: center;\">\n        <h2 class=\"ilsi-policy-title\">Return &#038; Refund Policy<\/h2>\n        <p class=\"policy-subtitle\">Purpose: Handling risks regarding quality or defects<\/p>\n    <\/div>\n\n    <details class=\"policy-item\" open>\n        <summary class=\"policy-summary\">1. Return\/Refund Conditions<\/summary>\n        <div class=\"policy-content\">\n            <p>ILSI supports claim resolution in the following cases:<\/p>\n            <ul>\n                <li><strong>Quantity\/Model Discrepancy:<\/strong> Goods received do not match the Packing List or the system order.<\/li>\n                <li><strong>Product Defects (Manufacturer&#8217;s Fault):<\/strong> Goods are damaged, moldy, expired, or do not meet committed quality standards (e.g., ISO, HACCP).<\/li>\n                <li><strong>Shipping Defects (ILSI&#8217;s Fault):<\/strong> Goods are broken or deformed due to ILSI&#8217;s loading, unloading, or storage processes.<\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n    <details class=\"policy-item\">\n        <summary class=\"policy-summary\">2. Claim Handling Process<\/summary>\n        <div class=\"policy-content\">\n            <p><strong>B2B Customers must strictly follow this process:<\/strong><\/p>\n            <ul>\n                <li><strong>Step 1 &#8211; Inspection:<\/strong> Check the condition of the cargo (Container\/Pallet) immediately upon receipt. If there are external signs of damage (broken seals, torn boxes), a report must be made with the driver\/delivery unit immediately.<\/li>\n                <li><strong>Step 2 &#8211; Notification:<\/strong> Submit a claim request via the claim form or email <a href=\"mailto:support@ilsi.com.vn\" style=\"color:#003366; font-weight:bold;\">support@ilsi.com.vn<\/a> within <strong>03 working days<\/strong> from receipt of goods.<\/li>\n                <li><strong>Step 3 &#8211; Evidence:<\/strong> Provide clear photos\/videos and relevant documents.<\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n    <details class=\"policy-item\">\n        <summary class=\"policy-summary\">3. Compensation Methods<\/summary>\n        <div class=\"policy-content\">\n            <ul>\n                <li><strong>For Shipping Faults:<\/strong> ILSI will refund the shipping freight or compensate for the value of goods according to the insurance limit.<\/li>\n                <li><strong>For Product Faults:<\/strong> ILSI will represent the buyer to work with the Supplier to:\n                    <ul style=\"margin-top:5px; list-style-type: circle;\">\n                        <li>Send a <strong>Replacement<\/strong> batch.<\/li>\n                        <li>Or <strong>Refund<\/strong> the value of the defective batch.<\/li>\n                    <\/ul>\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/details>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>. Return &#038; Refund Policy Purpose: Handling risks regarding quality or defects 1. Return\/Refund Conditions ILSI supports claim resolution in the following cases: Quantity\/Model Discrepancy: Goods received do not match the Packing List or the system order. Product Defects (Manufacturer&#8217;s Fault): Goods are damaged, moldy, expired, or do not meet committed quality standards (e.g., ISO, HACCP). Shipping Defects (ILSI&#8217;s Fault): Goods are broken or deformed due to ILSI&#8217;s loading, unloading, or storage processes. 2. Claim Handling Process B2B Customers must strictly follow this process: Step 1 &#8211; Inspection: Check the condition of the cargo (Container\/Pallet) immediately upon receipt. If there are external signs of damage (broken seals, torn boxes), a report must be made with the driver\/delivery unit immediately. Step 2 &#8211; Notification: Submit a claim request via the claim form or email support@ilsi.com.vn within 03 working days from receipt of goods. Step 3 &#8211; Evidence: Provide clear photos\/videos and relevant documents. 3. Compensation Methods For Shipping Faults: ILSI will refund the shipping freight or compensate for the value of goods according to the insurance limit. For Product Faults: ILSI will represent the buyer to work with the Supplier to: Send a Replacement batch. Or Refund the value of the defective batch.<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-132","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/comments?post=132"}],"version-history":[{"count":1,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/132\/revisions"}],"predecessor-version":[{"id":617,"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/pages\/132\/revisions\/617"}],"wp:attachment":[{"href":"https:\/\/ilsiftransmart.com\/vi\/wp-json\/wp\/v2\/media?parent=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}